Contact

We're here to help

Got a question about waterproof jewellery, custom personalised pieces or your order? We respond within 24 hours, Monday to Friday.

Get in touch

The fastest way: drop us a line via the form below or email contact@moonela.co.uk. We read every message and respond within 24 hours during business days.

Quick answers

• Tracking your order: see our Returns & Tracking page
• Sizing your jewellery: check the Size Guide
• Caring for your pieces: read our Jewellery Care guide
• Most asked questions: visit our FAQ page

Returns & exchanges

30-day free returns on all UK orders. No questions asked. Read our returns policy.

Wholesale, press & collaborations

Brand partnerships, retailers or media enquiries? Email contact@moonela.co.uk with the subject "Partnership" — we get back to all serious enquiries within 48 hours.

About Moonela

Moonela is a UK-based personalised jewellery brand specialising in waterproof necklaces, name bracelets and personalised pieces designed for everyday wear. Read our story.